Customer Service Representative - Frech Speaking

Apply Job ID 31280700944 Date posted 01/04/2023
We are currently recruiting for a Customer Solution Coordinator/Customer Service Representative.

Responsibilities include:

  • Daily communication with customers via phone and e-mail contact regarding inquiries/requests with a requirement to determine appropriate solutions and responses
  • Daily processing and review of orders through manual and electronic means
  • Cross-functional communication with support departments such as transportation and warehousing
  • Execution of mid to high-level account management to meet customer requirements
  • Provision of accurate product technical support to direct customers, sales, end users/consumers, and specifiers for inquiries relative to product application or characteristics.
  • Strong attention to detail resulting in a high degree of transaction accuracy
  • Mid to Advanced Excel skills including V-look up
  • Strong analytical and critical thinking skills
  • Strong customer focus and advocacy
  • Excellent written and verbal communication with a focus on quality over quantity
  • Ability to handle multiple tasks/projects simultaneously and prioritize those with the highest business importance

Education:

  • High School diploma plus minimum 3 years relevant experience required. AS preferred.
  • Relocation and/or work sponsorship are not available with this position.
  • Position is eligible for LEDVANCE employee referral bonus.
  • Work hours are Monday - Friday, 8 am - 5 pm

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