Customer Service Dispute Analyst

Apply Job ID 62169396688 Date posted 05/29/2024

The Role will report directly into the Disputes Resolution Team Manager.

Responsibilities include (but not limited to):
  • Research and resolve Trade channel deductions
  • Work with external customers regarding deductions, chargeback letters or billing issues
  • Work with sales team to resolve pricing issues and unresolvable deductions/chargebacks
  • Process ICRs (invoice correct forms), cancel/rebills and DWOs (discretionary write-off)
  • Monthly National Account Fulfillment reporting and analysis
  • SAP S4Hana and Salesforce testing support
  • Maintain documentation and procedures for areas of responsibility
  • Ad hoc requests to support the business as required

Individual Requirements:
  • Bachelor’s degree, with 2 years business experience, accounting preferred
  • SAP, Excel, and/or Salesforce experience preferred
  • Ability to present and communicate effectively to internal departments and external customers
  • Other: Excellent communication, analytical and conceptual thinking, confident, customer service orientated, organizational awareness ; commitment, ability to deliver in fast-paced environment…

  • Two positions are available; one for the trade sales channel and one for the retail sales channel.
  • Relocation and/or work sponsorship are not available with this position.
  • The role is Monday - Friday, business hours with a minimum of 2 days in-office required.
  • Position is eligible for the LEDVANCE employee referral program.

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