IT Process Manager

With subsidiaries in more than 50 countries and business activities in over 150 countries, LEDVANCE is one of the world's leading general lighting companies for professional customers and end-consumers. Own product brand LEDVANCE stands for innovative luminaires, smart lighting solutions as well as electronic components.
One of the world's leaders in general lighting for lighting professionals as well as end users, offering:
A broad variety of LED luminaires
Advanced LED lamps
Intelligent, networked Smart Home & Smart Building solutions
Traditional light sources
Emerged from the general lighting business of OSRAM, now owned by Chinese lighting company MLS Co., LTD. (MLS)
Decades of experience in the general lighting market
Powerful sales & logistics network globally
Long-standing customer relationships

Strong research & development capabilities
Role Overview:

The IT Process Manager – Sales is responsible for supporting and optimizing end-to-end sales-related IT processes, with a strong focus on SAP Sales & Distribution (SD), customer master data, pricing systems, and ecommerce platforms.

This role serves as a key liaison between business stakeholders and technical teams, ensuring stable system operations, timely issue resolution, and continuous improvement of sales processes.
Key Responsibilities:

• Own and optimize end-to-end sales processes across order-to-cash, pricing, billing, delivery, transportation, intercompany transactions, and customer master data.
• Lead sales-process improvement with a Streamlining, Automation, & AI mindset, simplifying workflows, eliminating manual activities, and improving business performance.
• Build and manage a prioritized pipeline of process standardization, automation, analytics, and responsible AI opportunities, with clear benefits and measurable outcomes.
• Serve as the primary IT partner for Sales, translating complex business requirements into practical, scalable technology solutions.
• Provide SAP SD expertise and ensure effective integration across Finance, Logistics, EDI, ecommerce, and locally managed applications.
• Lead requirements definition, solution design, testing, implementation, documentation, training, and business adoption for new and enhanced processes.
• Manage sales-related incidents and recurring system issues, ensuring timely resolution, root-cause analysis, and sustainable corrective action.
• Support ecommerce onboarding and integration, resolve customer-facing platform issues, and maintain pricing and data consistency across SAP and connected systems.
• Partner with global IT teams, developers, external vendors, and business stakeholders to coordinate system changes and deliver technology projects.
• Support IT audit, compliance, data governance, and SAP security requirements while measuring and communicating process improvements, adoption, and realized benefits.

Basic Requirements:

• Bachelor’s degree in Information Technology, Business, or a related field.
• 7+ of experience supporting SAP SD and sales-related business processes.
• Strong knowledge of order-to-cash, customer master data, pricing, billing, delivery, and system integration.
• Demonstrated experience improving processes through standardization, automation, analytics, or digital solutions.
• Experience working with global technology teams, business stakeholders, and external vendors.

Preferred Skills:

• Strong analytical, process-mapping, and problem-solving capabilities.
• Ability to translate complex business requirements into practical and scalable technology solutions.
• Experience with process improvement, workflow automation, analytics, and AI-enabled solutions.
• Strong stakeholder communication, collaboration, and change-management skills.
• Ownership mindset with the ability to independently manage complex issues and deliver results.
• Ability to create clear business requirements, technical specifications, test plans, training materials, and executive-level recommendations.

Additional Information

• Position will be remote. Preferred candidate will be in the EST timezone.
• Travel will be up to 5%
• Position is eligible for employee referral bonus program
• Relocation is not offered with this position