Manager, E-COMMERCE - US & Canada

Job ID 10988768 Date posted 03/05/2019

Your new responsibilities

  • Our Heritage: almost 100 years of experience, expertise and success in the lighting industry
  • Our Brands in our Portfolio: OSRAM, SYLVANIA (in USA)
  • Our New Business: luminaires for trade and retail customers, smart home products (including the current LIGHTIFY home products)
  • Our Core Values: Striving for excellence, Breaking new ground, Winning together
The E-Commerce Manager will manage all E-Commerce customers of LEDVANCE in US and Canada (USC). The ideal candidate provides leadership to the organization covering all E-Business related aspects (sales, marketing, product development, supply chain, data management), but mainly focusing on Sales & Marketing. Furthermore, creating an E-Commerce organization with a motivated USC team combining both outstanding business and technical aptitudes to position the company for long term growth will be essential parts of the E-Commerce USC Manager’s profile. The ideal candidate will ideally be self-motivated and entrepreneurial thinking in order to decide quickly and in the most efficient way.
Title and compensation will be determined on the qualifications and expertise of the candidate selected.


  • USC spokesperson for ECOM, line Manager of ECOM team
  • Responsible for contributing to and driving the successful implementation of the ECOM, USC strategy.
  • Manage the E-Commerce USC budget, provide accurate forecasting and management of overall profit & loss (please confirm P&L ownership).
  • Develop E-Commerce customer base in Retail and Trade to ensure digital transformation of distribution
  • Create strong collaboration with segments, to ensure strong product localization for LEDVANCE’s technology portfolio
  • Provide close alignment with all functions to ensure digital transformation of distribution
  • Provide our customers with digital assets such as online marketing contents or product related data in order to increase Sales and profitability and ultimately increase LEDVANCES’ online market share.
  • Ensure accurate reporting to track progress against the vision and strategic objectives and budget, as well as, creating and managing appropriate sales KPI to measure business development and profitability
  • Manage existing team and implement staff growth when necessary
  • Plan and implement good marketing tools to support sell-in and sell-out
  • Expected to matrix manage outside customers and other stakeholders to ensure meeting performance expectations and customer satisfaction
  • Recruit, develop and retain staff, partnering with Human Resources. This includes on-boarding and orientation for new hires, if needed
  • Responsible for performance management and objectives setting for the team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
  • Proactively identify and resolve personnel issues in conjunction with Human Resources, as applicable

What we look for

  • Strong Ecommerce affinity in former professional career and ideally education
  • Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions.
  • Excellent business acumen and judgment with strong strategic planning experience
  • Proven ability solve strategic business problems, create new business models, and growth opportunities
  • Highly effective people management, development and team building skills
  • Demonstrate entrepreneurial and creative spirit with the balance of business logic and drive
  • Strong market knowledge (competitors, pricing, products, trends)
  • Knowledge of relevant legislation, norms and standards
  • Demonstrate successful track record of effective matrix management and management of key accounts.
  • Strong, creative problem solving and effective decision making skills and be able to resolve elevated issues, be creative and resourceful and display sound judgment and demonstrate accountability
  • Ability to work across functional groups and different level of employees throughout the LEDVANCE organization to effectively achieve business results
  • Strong written and oral communication skills, able to create presentations and the ability to present technically advanced concepts and ideas clearly and effectively to a non-technical audience


  • BS or BA degree in business, IT, Marketing or equivalent work experience in E-Commerce.
  • 5+ years leadership responsibility involving E-Commerce (preferably for manufacturing companies)
  • Ideally knowledge and 1+ year of experience in the general lighting industry in US and Canada
  • Ideally entrepreneurial experiences as a Founder or employee in a start-up company
  • 3+ years’ experience managing people preferred

Job category: Salary

Job Family: ECOM

Job location: Wilmington, MA

Job schedule: Full-time

What we look for