Ecommerce Manager, USC

Job ID 8728650 Date posted 07/19/2018

Your new responsibilities

LEDVANCE LLC markets SYLVANIA lighting products (lamps, luminaires and smart technologies) for virtually all lighting applications for commercial office and industrial buildings, exterior lighting, and home. As a global lighting leader, we provide lighting solutions for virtually all applications – from traditional light sources, LED alternatives to smart lighting solutions (Smart Home).

We are a well-recognized world market leader and are now an exciting start-up company that has a great deal to offer our employees. This is an exciting time in our company as new technologies are rapidly replacing traditional light sources, creating demand for our lighting products.

LEDVANCE has, 100+ years of customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.

The E-Commerce Manager will manage all E-Commerce customers of LEDVANCE in US and Canada (USC). The ideal candidate provides leadership to the organization covering all E-Business related aspects (sales, marketing, product development, supply chain, data management), but mainly focusing on Sales & Marketing. Furthermore, creating an E-Commerce organization with a motivated USC team combining both outstanding business and technical aptitudes to position the company for long term growth will be essential parts of the E-Commerce USC Manager’s profile. The ideal candidate will ideally be self-motivated and entrepreneurial thinking in order to decide quickly and in the most efficient way.


  • USC spokesperson for ECOM, line Manager of ECOM team
  • Responsible for contributing to and driving the successful implementation of the ECOM, USC strategy.
  • Manage the E-Commerce USC budget, provide accurate forecasting and management of overall profit & loss (please confirm P&L ownership).
  • Develop E-Commerce customer base in Retail and Trade to ensure digital transformation of distribution
  • Create strong collaboration with segments, to ensure strong product localization for LEDVANCE’s technology portfolio
  • Provide close alignment with all functions to ensure digital transformation of distribution
  • Provide our customers with digital assets such as online marketing contents or product related data in order to increase Sales and profitability and ultimately increase LEDVANCES’ online market share.
  • Ensure accurate reporting to track progress against the vision and strategic objectives and budget, as well as, creating and managing appropriate sales KPI to measure business development and profitability
  • Manage existing team and implement staff growth when necessary
  • Plan and implement good marketing tools to support sell-in and sell-out
  • Expected to matrix manage outside customers and other stakeholders to ensure meeting performance expectations and customer satisfaction
  • Recruit, develop and retain staff, partnering with Human Resources. This includes on-boarding and orientation for new hires, if needed
  • Responsible for performance management and objectives setting for the team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
  • Proactively identify and resolve personnel issues in conjunction with Human Resources, as applicable

Job category: Salary

Job Family: ECOM

Job location: Wilmington, MA

Job schedule: Full-time

What we look for

  • Strong Ecommerce affinity in former professional career and ideally education
  • Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions.
  • Excellent business acumen and judgment with strong strategic planning experience
  • Proven ability solve strategic business problems, create new business models, and growth opportunities
  • Highly effective people management, development and team building skills
  • Demonstrate entrepreneurial and creative spirit with the balance of business logic and drive
  • Strong market knowledge (competitors, pricing, products, trends)
  • Knowledge of relevant legislation, norms and standards
  • Demonstrate successful track record of effective matrix management and management of key accounts.
  • Strong, creative problem solving and effective decision making skills and be able to resolve elevated issues, be creative and resourceful and display sound judgment and demonstrate accountability
  • Ability to work across functional groups and different level of employees throughout the LEDVANCE organization to effectively achieve business results
  • Strong written and oral communication skills, able to create presentations and the ability to present technically advanced concepts and ideas clearly and effectively to a non-technical audience


  • BS or BA degree in business, IT, Marketing or equivalent work experience in E-Commerce.
  • 5+ years leadership responsibility involving E-Commerce (preferably for manufacturing companies)
  • Ideally knowledge and 1+ year of experience in the general lighting industry in US and Canada
  • Ideally entrepreneurial experiences as a Founder or employee in a start-up company
  • 3+ years’ experience managing people preferred