E-Commerce Manager

Apply Job ID 12989160 Date posted 08/19/2019
The Head of eCommerce will manage all ECOM customers of LEDVANCE in US and Canada (USC). This position is responsible for defining, developing and implementing the corporate-wide eCommerce strategy and channel which includes but is not limited to: LEDVANCE’s external website, eCommerce investment and direction, and other developing technologies with a focus on short term and long-term planning to support the day to day operations of the business. The position will evaluate and develop strategic relationships with internal stakeholders with the goal of establishing eCommerce capabilities to accelerate customer acquisition, broaden our online brand, support our sales representatives with additional opportunities and deepen customer relationships; all while driving near-term growth and profitability. The position will also develop and maintain the eCommerce go-to-market strategy for LEDVANCE. ESSENTIAL DUTIES: • Responsible for contributing to and driving the successful implementation of the ECOM, USC strategy. • Manage the eCommerce USC budget, provide accurate forecasting and management of overall profit & loss (please confirm P&L ownership). • Develop eCommerce customer base in retail and trade to ensure digital transformation of distribution • Create strong collaboration with product segments, to ensure strong product localization for LEDVANCE’s technology portfolio • Provide our customers with digital assets such as online marketing contents or product related data in order to increase sales and profitability and ultimately increase LEDVANCE’s online market share. • Ensure accurate reporting to track progress against the vision and strategic objectives and budget, as well as, creating and managing appropriate sales KPI to measure business development and profitability • Manage existing team and implement staff growth when necessary • Plan and implement good marketing tools to support sell-in and sell-out • Recruit, develop and retain staff, partnering with Human Resources. This includes on-boarding and orientation for new hires, if needed • Responsible for performance management and objectives setting for the team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner QUALIFICATIONS: • Strong ecommerce affinity in former professional career and ideally education • Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions. • Excellent business acumen and judgment with strong strategic planning experience • Highly effective people management, development and team building skills • Demonstrate entrepreneurial and creative spirit with the balance of business logic and drive • Strong market knowledge (competitors, pricing, products, trends) • Knowledge of relevant legislation, norms and standards • Demonstrate successful track record of effective matrix management and management of key accounts. • Strong, creative problem solving and effective decision-making skills • Ability to work across functional groups and different level of employees throughout the LEDVANCE organization to effectively achieve business results • Strong written and oral communication skills, able to create presentations and the ability to present technically advanced concepts and ideas clearly and effectively to a non-technical audience

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