Customer Service Representative

Apply Job ID 16997449776 Date posted 01/04/2023
LEDVANCE is recruiting for a Customer Service Representative for our National Customer Service and Sales Center in Westfield, IN. This position serves our general lighting business through consumer and end user support of our retail products.

Responsibilities and Qualifications:

  • Daily communication with customers via heavy phone and e-mail contact regarding inquiries/requests with a requirement to determine appropriate solutions and responses
  • Daily processing and review of product warranty claims through manual and electronic means
  • Cross-functional communication with support departments such as quality, transportation and warehousing
  • Execution of mid to high-level problem solving to meet customer requirements
  • Provision of accurate product technical support to end users/consumers
  • Strong attention to detail resulting in a high degree of transaction accuracy
  • Strong analytical and critical thinking skills
  • Capability to perform detailed problem resolution and the aptitude to learn product technical information relative to the lighting industry
  • Strong customer focus and advocacy
  • Excellent written and verbal communication with a focus on quality over quantity
  • Ability to handle multiple tasks/projects simultaneously and prioritize those with the highest business importance

Required :

  • High school diploma required. AS or BA preferred
  • Strong communication skills. Ability to troubleshoot
  • Minimum 1 year direct customer service experience
  • Ability to work in-office as required

Desired but not required:

  • 2-5 years contact center experience a plus

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